Guangzhou Baiyun Hotel

Our favorite hotel in China!!! Everything here is made with great care and attention to the customer! I would like to thank specially Caijia Mim (Mia Lai), the incredible receptionist that gifted my father and I two wonderful Mid Autumn Festival presents... She was very courteous and kind, always ready to solve every request that we had! Great to say that the hotel also offers an exchange service with very good rates... The breakfast is sumptuous and truly continental, we could argue planetary, with options from all over the world and in the best possible quality... The rooms are specially spacious and graciouslly decorated, with lots of different options to choose from... When arriving at Hong Kong Airport, there is an option of a Bus Service that drops you straight from the airport at this hotel! It is fantastic and the service is very professional! This is not paid advertising! 🤣🤣🤣 And when returning to Hong Kong, you can just go to the Concierge and they will arrange your return... Long live Baiyun Hotel!

I had a great stay at this hotel! The location is excellent, with plenty of shops and restaurants within walking distance. The staff were incredibly helpful and spoke fluent English, making everything so much easier. The free breakfast was outstanding, with a wide variety of options that catered to all tastes. My room was spacious and had a fantastic view of the city, which was a nice bonus. One tip: make sure to request a non-smoking room if that's your preference, as some rooms do allow smoking. Also, if you're visiting from Australia, bring power adapters—there was only one socket compatible with our plugs in the room. Overall, I’d highly recommend this hotel for its convenience, amenities, and excellent service!

Location is good, near train station and accessible to shopping and restaurants. There is also a very good restaurant that serves very good dim sum. The reception and porter are very helpful and obliging, they helped with the room changing, as I have forgotten to request for non-smoking room. One exceptional thing, the hotel provides free flow drinking water in bottles.

The manager Mia Cai was exceptional. Initially unhappy with the Business room I had, was moved into a Deluxe room which I adored throughout my 5 night stay here. Mia ensured that I was incredibly well looked after. She maintained constant contact and responded promptly to feedback given. Truly an asset to the business with an understanding of the intricacies that come with hospitality. I’ve stayed at this property a few times in the past and been slightly underwhelmed however is now my hotel of choice thanks to Mia’s care and attention. Looking forward to seeing you again soon.

Ms. Li (who checked us in) was helpful in giving rooms on the same floor to me and my elderly parents and made our checking in experience quick and pleasant despite the busyness. Ms. Long Jia Xin (who checked us out) was pleasant in checking for me my upcoming room booking. We loved the rooms that were allocated to us. We also enjoyed the breakfast that had variety and was tasty. The staff at the breakfast area were helpful.